Many friends in business across Canberra and Sydney who are their wits end with this company.
Poor service, unresponsive and difficult to deal with.
Mutton dressed up as lamb – they will never change unless the whole organisation is shaken up and the ‘old dinosaurs’ of the banking past are given a redundancy package.
I am sure all of the big banks are the same. Best going for the smaller ones who actually care if you are a customer or not.
]]>video series, branded, like 3-4 min segments put onto youtube or on their site, IMHO would be better and more consumable.
]]>Totally agree on your statement about the shotgun approach. Look forward to your post on the topic.
@Matt – Why would anyone listen to an ANZ Small Business podcast? Because few small business owners are financial experts. That’s why they have accountants. ANZ has IP that is of value. A podcast would be a way of targeting the niche with something of value to end customer.
]]>I dont think at the moment for most companies, it justifies the cost of making a separate ad for online. likewise for podcasts – doesn’t justify the resources involved. Why would anyone listen to ANZ Small Business podcast?!
they’re probably already making millions from doing their current activities, so dont see the need to change it up.
take it to the bank…………..
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