Comments on: The impact of customer service on customer retention

By: The 5 most important lessons from my first year of blogging | Online Marketing Banter

Mon, 12 Jan 2009 10:34:55 +0000

[...] the final quarter of 2008, my life was largely pre-occupied with personal matters such as my recent engagement and the all important end of year holidays. As a result my publishing frequency and external social [...]

By: James Duthie

James Duthie — Mon, 12 Jan 2009 08:26:07 +0000

Indeed Gab. In fact, not long ago I finished reading ‘All marketers are liars’ by Seth Godin, which is all about the power of storytelling in marketing. I’d recommend that you read it, but I suspect you already have (being a Godin fan).

By: Gab Goldenberg

Gab Goldenberg — Mon, 12 Jan 2009 06:33:46 +0000

And good marketers create stories about their products, right? Fantastic post here dude, and congrats on getting engaged!

By: martha

martha — Wed, 10 Dec 2008 12:08:36 +0000

Really nice story you have written….
I’m touched……..
Thanks for sharing with us…

By: Margaret-Anne McKay

Margaret-Anne McKay — Wed, 26 Nov 2008 11:27:09 +0000

Congrats! What a great story and love they way you related it to marketing. Thanks

By: James Duthie

James Duthie — Wed, 26 Nov 2008 09:47:13 +0000

C’mon Chris. There’s nothing more romantic than a bit of blood and guts… But yeah… you’re right and I’m a douche. That’s the second post in a row I’ve made an ass of myself

By: Chris Anderson

Chris Anderson — Tue, 25 Nov 2008 12:44:28 +0000

Hey cuz, congrats!
Sounds like you’ve set the bar pretty high proposal-wise

I do have one comment though – this raised my eyebrow while reading:
“A floral wreath made from local fauna was settled next to the bottle of champagne”. Dude, fauna is animals…. you had a wreath made of native animals?? (I think you may have meant flora ^^;;)

Will catch you on Saturday

By: James Duthie

James Duthie — Wed, 19 Nov 2008 12:08:52 +0000

Ken! You’re still alive buddy. I thought you’d dropped off the face of the earth… Glad to hear you’ll be getting back into the swing of things again soon yourself. So what’s your excuse…?

Looking forward to seeing the new OpsCentre!

By: Ken Jones

Ken Jones — Tue, 18 Nov 2008 23:29:12 +0000

Dude,

big congrats to you and your lady (the future Mrs D does know that she’s likely to become a central character in the marketing examples of all your blog posts from know on doesn’t she?)

It’s good to see you posting again. Serves as a reminder that I need to get my finger out and do some writing too, although, like you I do have a similar(-ish) excuse for being pre-occupied recently, but the pieces of the new, improved OpCentre are falling into place.

It’s gonna be one hell of a ride for both of us. Make sure you enjoy it.